Last updated: May 2026
At Doctrained, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, services, and online medical education platform.
References to “Doctrained”, “we”, “us”, or “our” mean Doctrained. References to “you” or “your” mean users, learners, subscribers, and visitors to our website and services.
Our platform provides medical education and professional learning courses, including courses offered in partnership with organizations such as BMJ and Royal College of Physicians.
Information We Collect
We may collect personal and professional information including:
- Full name
- Email address
- Phone number
- Postal address
- Educational background
- Professional qualifications
- Employment history and experience
- Field of expertise or specialization
- Account login details
- Communications and support inquiries
We may also collect technical and usage information such as:
- IP address
- Browser type and device information
- Pages visited and time spent on our website
- Referral sources and interactions with advertisements or campaigns
How We Use Your Information
We use your information to:
- Register and manage course enrollments
- Provide access to courses and educational services
- Communicate with you about your account, subscriptions, or support requests
- Improve our platform, services, and user experience
- Analyze website traffic and marketing performance
- Send relevant updates, newsletters, or promotional communications (you may unsubscribe at any time)
- Maintain security and prevent fraud or misuse
Payments
Currently, payments are processed through bank transfers and manual payment methods. We do not store online payment card information on our website.
Where payment-related information is shared with us for invoicing or verification purposes, we handle it securely and only for legitimate business purposes.
Cookies and Analytics
We use cookies and similar technologies to improve functionality, analyze traffic, and measure marketing effectiveness.
We may use third-party analytics and advertising services, including tools provided by companies such as:
- Meta
- OpenAI
These services may collect information about your interactions with our website through cookies, pixels, tags, or similar technologies.
You can control or disable cookies through your browser settings.
AI and Automated Technologies
We may use artificial intelligence and automated technologies to improve our services, personalize user experiences, support customer communications, generate educational insights, or enhance platform functionality.
Where appropriate, such technologies are subject to human oversight and review.
Sharing Your Information
We may share your information with:
- Trusted service providers and technology partners
- Educational and accreditation partners
- Analytics, hosting, communication, and marketing providers
- Legal or regulatory authorities where required by law
We do not sell your personal information to third parties.
Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.
However, no internet-based service can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
We may retain certain records for legitimate business, academic, or compliance purposes.
Your Rights
Depending on your location and applicable laws, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent for marketing communications
- Request a copy of your stored data
To exercise these rights, please contact us using the details provided on our website.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
International Data Transfers
Your information may be processed or stored in countries outside your own jurisdiction where our service providers or partners operate. We take reasonable steps to ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us through the contact information available on our website.